f99 game Terms and Conditions

These Terms and Conditions ("Terms") apply to the use of the f99 game platform and all services provided under it. In these Terms, "Platform" refers to both the f99 game website and mobile application. "User", "you", or "member" refers to any person who has created an account on f99 game or is using the service. "We" or "f99 game" refers to the organisation that operates this platform.

By accessing the platform or registering an account, you are considered to have fully read, understood, and agreed to these Terms. If you do not agree with any part of these Terms, please stop using the platform.

f99 game reserves the right to amend these Terms at any time. Continued use of the platform after amended Terms are published will be taken as your acceptance of those amendments.

2.1 Age Requirement

To open an account on f99 game and take part in any betting or casino activity, you must be 21 years of age or older. f99 game may request necessary documents at any time to verify your age. If age cannot be verified, the account may be suspended or closed.

2.2 One Account Per Person

Each person may operate only one account on f99 game. Creating more than one account under the same name, address, or mobile number is strictly prohibited. If this rule is broken, all associated accounts will be closed and any bonuses or winnings earned may be forfeited.

2.3 Accurate Information

All information provided at registration — name, date of birth, mobile number, and payment details — must be truthful, accurate, and up to date. Providing false information will result in immediate account closure.

3.1 Login Security

It is your responsibility to keep your account username and password completely confidential. Sharing or disclosing your login details to anyone else is prohibited. If you suspect unauthorised access or a security breach, notify the f99 game support team immediately.

3.2 Account Suspension and Closure

f99 game reserves the right to temporarily suspend or permanently close an account without prior notice for any reason, including suspected fraud, breach of Terms, or failure to complete identity verification. If an account is closed and a valid balance remains, it will be returned after verification is complete.

3.3 Account Verification (KYC)

f99 game follows a KYC (Know Your Customer) process to ensure a secure service. You may be asked to submit a national identity card or equivalent documents before withdrawals are processed or for large transactions. Withdrawals may be delayed if the verification process is not completed.

4.1 Deposit Methods and Limits

f99 game currently accepts deposits via three mobile banking methods: bKash, Nagad, and Rocket. The minimum deposit for each method is ৳100. Deposits are generally credited to the account automatically.

4.2 Withdrawal Rules

A minimum balance of ৳500 is required to make a withdrawal. Withdrawals are paid only to the registered bKash, Nagad, or Rocket number. Withdrawals are normally completed within 1 hour. Withdrawals to third-party accounts are not permitted.

4.3 Currency

All transactions on f99 game are conducted in Bangladeshi Taka (৳). Transactions in foreign currencies are not accepted directly.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳20,000. The wagering requirement for this bonus is 25 times the bonus amount. Example: a ৳1,000 deposit earns a ৳1,000 bonus, giving a total balance of ৳2,000, and a wager of ৳1,000 × 25 = ৳25,000 must be completed.

5.2 Other Bonus Terms

All bonuses on f99 game have their own wagering requirements and expiry periods. Please check the specific terms of each offer for full details. The following general rules apply to bonus use:

• Bonuses are available to eligible users only — the platform reserves the right to verify eligibility.
• Bonuses cannot be withdrawn before the wagering requirements are met.
• Attempting to claim bonuses from multiple accounts will result in all bonuses being cancelled.
• f99 game reserves the right to change or withdraw any bonus offer at any time.

5.3 Weekly Reload and Other Offers

All promotional offers — including the weekly reload bonus, slots festival bonus, and special cricket season rewards — are governed by their own specific terms. Using more than one bonus at the same time while an offer is active is generally not permitted unless explicitly stated.

6.1 Betting Rules

f99 game offers sports betting, casino games, slots, and live casino services. Bets must be placed in accordance with the specific rules of each category. Once a bet is confirmed, it cannot be changed or cancelled, unless f99 game acknowledges a technical issue on its end.

6.2 Technical Issues

f99 game accepts no liability if a game or betting session is interrupted due to a software error, server problem, or internet disconnection. However, where a server-side error is the cause, a reasonable resolution will be attempted.

6.3 Odds and Changes

Odds displayed in sports betting are subject to change. The odds at the time a bet is confirmed are final. If an event is cancelled or postponed, the outcome of that bet will be determined in accordance with f99 game's existing policy.

f99 game believes all users should play in a safe and controlled manner. By following our responsible gaming guidelines, you can set deposit limits and session time limits for yourself.

If you feel your gaming habits are getting out of control, please contact the f99 game support team. A self-exclusion option is also available. Under no circumstances may anyone under the age of 21 participate on f99 game.

The following activities are strictly prohibited on f99 game:

• Creating an account using a fraudulent identity or fake documents.
• Attempting to interfere with or tamper with the system or software.
• Operating multiple accounts with the intent to abuse bonuses.
• Using third-party software to manipulate game outcomes.
• Depositing funds obtained from illegal sources.
• Harassing other members or attempting to obtain their information through unlawful means.
• Conducting betting activity on behalf of another person or acting as a proxy.

If any of the above activities are identified, the account will be closed immediately, all balances and bonuses will be cancelled, and legal action may be taken if necessary.

All content on the f99 game platform — logos, designs, text, images, software code, and databases — is the intellectual property of f99 game. No part of this content may be copied, distributed, or used for commercial purposes without prior written permission.

Content from third-party game providers — such as Pragmatic Play, PG Soft, JILI, and Evolution — is protected under their own intellectual property rights.

f99 game will not be liable under any circumstances for direct or indirect losses, including but not limited to: loss of profit, loss of data, business losses, or inability to access the platform. f99 game is not responsible for internet outages, issues with third-party payment gateways, or any circumstances beyond its control.

Use of the platform is entirely at the user's own risk. The user acknowledges that there is a possibility of financial loss in casino and betting activities and that they are participating knowingly.

f99 game collects, stores, and processes users' personal information. For full details, please read our Privacy Policy, which clearly describes what information is collected and how it is used.

User information is not sold to any third party. However, certain information may need to be shared for security verification or to meet legal obligations.

12.1 Amendments to the Terms

f99 game may partially or fully amend these Terms at any time. A notice will be posted on the platform for significant changes. It is the user's responsibility to read the Terms regularly.

12.2 Account Cancellation by the User

You may request to close your account at any time. Before making the request, please ensure there are no active bonuses or pending withdrawals. Contact the f99 game support team for more information on closing an account.

If a dispute arises regarding these Terms or the f99 game platform, an attempt will first be made to resolve it through the f99 game support team. Our customer service is available 24 hours a day, seven days a week via live chat and email in both Bengali and English.

For more information about f99 game, visit our About Us page, which provides full details on the platform's goals and how it operates.

The Bengali version of these Terms is the authoritative version. In the event of any linguistic ambiguity, the interpretation of f99 game will be considered final.

If anything on this page is unclear or you have further questions, you can visit our FAQ section — answers to frequently asked questions are provided there in Bengali.