f99 game's commitment to responsible gambling
Entertainment should be enjoyable, not a burden. f99 game believes that every player's safety and awareness is of the highest importance.
Why it is important to keep gambling under control
Online betting and casino games can be a form of entertainment, but they are never a reliable source of income. f99 game always wants its players to gamble responsibly and within their own limits. Spending too much time or money can have a negative effect on personal life, family relationships, and financial wellbeing.
Under our Terms and Conditions, the minimum age to open an account at f99 game is 21. This rule is strictly followed and age is checked during account verification. Keeping minors away from gambling is part of our responsibility.
f99 game's Privacy Policy ensures that players' personal information is kept safe, and that all limit-related requests including self-exclusion are handled confidentially. Your information is not shared with any third party.
Remember — trying to win back what you have lost ("chasing losses") is a dangerous habit. The outcome of each bet is independent and not influenced by previous results. Set a budget before you play and do not go beyond it.
Tools to keep yourself in control
f99 game provides several tools to help players stay in control of their gambling.
Deposit Limit
Set a daily, weekly, or monthly deposit amount. Once a limit is set, increasing it does not take effect immediately — there is a waiting period.
Session Time Limit
Use the option to be automatically logged out after playing continuously for a set amount of time. This helps prevent spending too long on the platform.
Cooling-Off Period
Temporarily close your account for a few days or weeks. During this time you will not be able to log in or place any bets.
Self-Exclusion
If you want to stop playing for a longer period, choose self-exclusion. Once activated, it is not possible to reopen your account before the set period ends.
Loss Limit
Once you reach a set loss amount, no further bets can be placed. This limit protects you from losing more than a set amount in a given day or week.
Bet Limit
Set a maximum amount for each bet. This reduces the chance of spending a large sum on a single bet and helps you stay within your budget.
Recognising the warning signs of a problem
Ask yourself some questions to understand whether gambling is becoming a problem. Take notice if you observe any of the following:
Exceeding your budget
You are repeatedly spending more than your set budget and cannot stop yourself.
Chasing losses
You are placing more bets after a loss to try to win back what you lost, which makes the situation worse.
Hiding from family
You are keeping your gambling secret from family or friends, or lying about it.
Spending essential money
You are using money meant for rent, food, or medical expenses on bets, or taking on debt to gamble.
Spending too much time
You are spending far too much time gambling at the expense of sleep, work, or family responsibilities.
Mood changes
You feel anxious or irritable when you cannot gamble, and only feel good when you are playing.
If any of the above applies to you, do not ignore it. Acting quickly helps keep the situation under control. For more information, visit our FAQ section.
Tips for safer gambling
Play only for entertainment
Never think of gambling as a way to earn money. It is a form of entertainment — just like going to the cinema or a restaurant. Think of any money lost as the cost of that entertainment.
Set a budget beforehand
Before each session, decide for yourself how much you are willing to spend. Stop playing when that amount is gone. Learning to resist the temptation to play a little more after a win is important.
Play with a clear head
Never place bets while drinking, when you are tired, or when you are under stress. A clear mind and body are needed to make sound decisions.
Take regular breaks
Do not play for long stretches without stopping. Take a short break every hour — walk around or have some water. This helps you make clearer decisions.
Where to find support
Acknowledging the problem is the first step toward solving it. Do not face it alone — seek help.
f99 game Live Chat Support
Reach our 24/7 live chat at any time, day or night. Support is available in both Bengali and English. Get immediate help for account limits or self-exclusion.
Email Support
Support can also be requested by email as an alternative to live chat. Any responsible gambling request — deposit limits, cooling-off, or self-exclusion — can also be processed by email.
Family and Trusted People
Talk openly about the problem with a family member or a close friend. The support and care of people close to you can make a big difference in getting through a difficult situation.
Professional Counselling
Speak with a professional counsellor for psychological or behavioural concerns. Mental health professionals in Bangladesh can help with gambling addiction and a range of other issues.
Medical Support
Gambling addiction is a recognised mental health condition. Seek advice from the mental health department of a local hospital or a psychiatrist — there is no shame in doing so.
Protecting Minors
If there are members of your household under 18 or 21, use password protection on your device and do not leave your device unattended while logged in to your account.
f99 game's commitment
f99 game believes that creating a responsible gambling environment is a social responsibility. Beyond providing tools, we actively work to raise awareness. Our support team always puts player wellbeing above profit.
If unusual activity is noticed on a player's account, f99 game may reach out to that player directly and, if necessary, temporarily suspend the account. This step is taken for the player's own protection.
To learn more about f99 game, visit our About Us page, where our values and our commitment to players are described in detail.
Remember: playing at f99 game is a choice, not an obligation. When playing is no longer enjoyable, it is time to stop.